I laughed out loud reading Tessa Surany’s “Oh Canada” letter (Traveller letters, June 22). As an expat Canadian, I can tell you the long-standing joke that the unofficial motto of Air Canada is “We’re not happy, unless you’re not happy”.
I avoid them like the plague, and use Westjet for internal Canadian flights whenever possible. On a visit last year, we had one leg where we couldn’t avoid them.
Landing in Quebec City, on time, with our bags, I breathed a sigh of relief until I realised I’d left my mobile in my seat pocket. Forty-five minutes later, when the mobile was finally returned by a surly, unconcerned employee, the screen was smashed to bits.
Yes, Air Canada eventually paid the cost of the repair, but really ? In three weeks’ time, we are again visiting, and again, have one leg with Air Canada (stay tuned for an update).
David Baru, Albion, QLD
Read more: http://www.traveller.com.au/traveller-letters-air-canada-cops-a-caning-h1fx8j#ixzz5szxDfeLX
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